ShoutOut FAQs

• General FAQs
• Company FAQs
• Partner FAQs

Payment

• How do I cancel my subscription?
• How do I upgrade my account?
• Do you have a refund policy?
• What is a ShoutOut subscriber?

Recording

Recording ShoutOut Videos

• Why isn't my camera working?
• How long should my video be?
• Can I make sure people don’t film very long videos?
• How should I frame the shot?
• Why should I record on the iPhone camera app then upload the clip to ShoutOut?
• Do I need to be a professional to record ShoutOut videos?
• How long should I film for?
• What is a ShoutOut Facilitator?

B-roll

Filming B-roll

• What is B-roll?
• What’s the best way to film ShoutOut B-roll clips?
• How long should B-roll clips be?

External Equipment

External Mic, Microphone, Gimbal, External Light

• Why isn't my camera working?
• What equipment would I need?
• How can I film steadier shots if I have shaky hands?
• What phone can I use to record ShoutOut clips and videos?
• What should I do if there is too much background noise at my filming location or busy event?
• Do I need an external microphone when I record at events?
• How do I check if my external microphone works?
• What do I do if the subject is too dark or the lighting isn't great at the filming location?

ShoutOut Cards

• How many compilation videos can I make?
• How do I invite people to make a video clip?
• What happens if the overlay covers someone’s face?
• On one video clip they are singing/playing an instrument that clashes with the ShoutOut music, what can I do?
• How long can my compilation video be?
• How do I send people the final video?
• Can I add any text to the videos?
• Can I upload photos and other videos to add to my compilation?
• Can I sell ShoutOut cards?
• What if I don’t like the card design I chose?
• Why do my B-roll clips not get added to a Compilation Video?
• Why won't ShoutOut let me make a compilation video with B-roll?
• Why should I record my videos and clips in 720p/1080p?